Customer Service

Our Customer Service Representatives are available to assist you with all your service needs.  To initiate new service or make service changes, please call Customer Care  at 1-800-478-2020 Monday through Friday, 8:00 a.m to 5:00 p.m.

When you contact us concerning your account, for your protection and security, our Customer Service Representative will ask for your CPNI PIN, password or last 4 digits of your social security number.  CPNI stands for Customer Proprietary Network Information. It is a term established by the Federal Communications Commission (FCC), which governs how data collected by telecommunication companies about a customer’s services and call detail is controlled.

 

United Utilities, Inc. | United-KUC, Inc. | Yukon Telephone Company

5450 A St., Anchorage, AK 99518

Statewide Toll-Free: 1-800-478-2020

Tel: (907) 561-1674

Fax: (907) 273-5322

 

 

 

Mail payments to:  United Utilities, Inc. PO Box 92730 Anchorage, AK 99509

                               or go to our Home page to pay your bill online

 

 

We want to hear from you!

For questions, compliments, complaints or suggestions to improve service please contact us at:

Statewide Toll-Free: 1-800-478-2020

E-mail: customer@uui-alaska.com

 


 

 

Bethel Office:

109 Blackberry St., Bethel AK 99559

Tel: (907) 543-7575

Fax: (907) 543-7544

Our Bethel Office is open for limited hours Monday through Friday from 12:00pm – 2:00pm, but we encourage you to call for an appointment beforehand; you may also contact our Anchorage Customer Care office 1-800-478-2020 for all your service needs.

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Customer Complaint Procedure

A complaint or dispute regarding service or billing which cannot be satisfactorily resolved within a reasonable amount of time should be submitted by the complainant to the General Manager in written form. If the complainant is still not satisfied with the disposition of his complaint, he may then (per 3 A.A.C. 48.120. Alaska Administrative Code) file the complaint with the Regulatory Commission of Alaska. You may contact RCA Consumer Protection and Information by phone at (800)390-2782 or (907)276-6222 in Anchorage, or by email at rca.mail@alaska.gov.

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Other Contacts:

Privacy Policy, Terms and Conditions, Careers:  visit gci.com

Human Resources E-mail: careers@gci.com

Accounts Payables-(for vendor invoicing) E-mail:  accountspayable@gci.com