Customer Service

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Call Customer Care for assistance:  Monday through Friday, 8:00 a.m to 5:00 p.m.


United Utilities, Inc.

5450 A St., Anchorage, AK 99518

Statewide Toll-Free: 1-800-478-2020

Tel: (907) 561-1674

Fax: (907) 273-5322

Mail payments to:  United Utilities, Inc. PO Box 92730 Anchorage, AK 99509



Bethel Office:

109 Blackberry St., Bethel AK 99559

Tel: (907) 543-7575

Fax: (907) 543-7544

August 29 to November 15 – Limited Hours of Operation: please call Anchorage 1-800-478-2020


We want to hear from you!

For questions, compliments, or suggestions to improve service please contact us at:

Statewide Toll-Free: 1-800-478-2020



Other Contacts:

Human Resources E-mail:

Accounts Payables-(for vendor invoicing) E-mail:


Customer Complaint Procedure

A complaint or dispute regarding service or billing which cannot be satisfactorily resolved within a reasonable amount of time should be submitted by the complainant to the General Manager in written form. If the complainant is still not satisfied with the disposition of his complaint, he may then (per 3 A.A.C. 48.120. Alaska Administrative Code) file the complaint with the Regulatory Commission of Alaska.