LIFELINE PROGRAM

What is Lifeline?

1.    Lifeline is a government assistance program for low income consumers, which offers discounted residential telephone or internet service to eligible consumers. New customers may also qualify for connection assis­tance and a deferred installation payment plan. You must participate in one of the programs listed below, and documentation of participation is required for enrollment. Lifeline is a federal benefit and willfully making false statements in order to obtain Lifeline service can result in fines, imprisonment, de-enrollment or being barred from the program.

2.    Lifeline service is limited to one Lifeline benefit per household, for ONE wireline, wireless or internet service. “Household” is defined, for purposes of the Lifeline Program, as “any individual or group of individuals who live together at the same address and share income and expenses”. A “Household” is not permitted to receive Lifeline benefits from multiple providers. Violation of the one-per-household limitation constitutes a violation of the FCC’s rules and will result in the subscriber’s de-enrollment from the Lifeline Program.

3.    Lifeline service is non-transferrable. Customer is required to notify us if they are no longer eligible for any reason. Customer is required to notify us if their address is temporary, or if they move. Customer is required to recertify their eligibility every year.

4.    Lifeline service on your home “local” phone, comes with unlimited local phone minutes. Toll calls are an additional charge and are dependent upon the long distance provider and package chosen by the subscriber.  Lifeline Toll Blocking is available upon request at no monthly charge.

5.    Lifeline service on Broadband internet is available to areas where UUI provides 6M/2M with 100,000 MB data or 15M/2M with 325 GB data.  The monthly Lifeline discount is $34.25.  For availability, click here:  Internet Plans by Location

How do I know if I am eligible?

You may be eligible for Lifeline if you are a residential subscriber, participate in one of these programs, and do not have another Lifeline service in your household.

Qualify through a government program:

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Supplemental Security Income (SSI)
  • Medicaid
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension or Survivors Benefit Program
  • Bureau of Indian Affairs (BIA) General Assistance
  • Tribal Temporary Assistance for Needy Families (Tribal TANF)
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Tribal Head Start (only households that meet the income qualifying standard)

Qualify through your income (only if you do not qualify through one of the government programs listed above):

  • Household Income at or below 135% of the current official Federal Poverty Income Guidelines for Alaska

Qualifying Income Levels as of January 2019

Household Size

Annual Income

Household Size

Annual Income

1

$21,060

5

$50,922

2

$28,526

6

$58,388

3

$35,991

7

$65,853

4

$43,457

8

$73,319

For each additional person, add $7,466 to the annual combined house household income

Are there any restrictions?

Lifeline discounts apply toward ONE residential telephone or internet service in a household.  The service is non-transferable.  Only eligible consumers may enroll in the program, which is limited to one discount per household.  New customers may qualify for connection assistance and a deferred installation payment plan.

(“Household” means “any individual or group of individuals who live together at the same address and share income and expenses as an economic unit”

How do I apply and what is required?

Contact our Customer Care office at 1-800-478-2020 for a Lifeline application. The Lifeline Application and the Household Worksheet must be completed in full, signed and dated. New customers must provide photo identification and proof of program participation. Acceptable documentation for enrollment include: (1) official document demonstrating benefits from one of the above qualifying assistance programs; (2) federal tax returns, for income qualifying. For a complete list of acceptable documentation, see the Lifeline application or contact our office.

 

NEW: As of February 6, 2019, consumers can use the National Verifier to check eligibility for the Lifeline benefit.

New Lifeline applications should be sent directly to USAC’s Lifeline Support Center at:

USAC, Lifeline Support Center, PO Box 7081, London, KY 40742

Please be sure to include the Household Worksheet, a copy of your current State or Tribal ID, and program/income documentation to support the box checked on your application (do not send originals).  The Lifeline Support Center will process your application and notify you of eligibility.  Upon approval, the consumer has 90 days to contact their service provider to request Lifeline service.

If you have questions about Lifeline, the National Verifier, or if you want to check the status of a submitted application, please contact the Lifeline Support Center at 1-800-234-9473.

You may also contact UUI Customer Care at 1-800-478-2020 with questions about the process, but we can no longer review and process your Lifeline application.  Any Lifeline applications sent to UUI will be forwarded to the Lifeline Support Center for processing.

 

Lifeline Application

Lifeline Annual Recertification Form

Household Worksheet (complete & return with your Lifeline Application)

Lifeline Information Sheet

Lifeline News

 

Information on the Lifeline program is also available at: www.lifelinesupport.org.